Refund Policy

At Fyrnet, we aim to provide high-quality digital services and products. This Refund Policy explains the conditions under which refunds may or may not be granted for services and digital products purchased through our website.

By purchasing any service or product from Fyrnet, you agree to the terms outlined in this Refund Policy.

1. Scope of This Policy

This Refund Policy applies to all services and digital products offered by Fyrnet, including but not limited to:

Website design services
WordPress website development
Custom website development
Website maintenance services
NGO portal development
E-commerce website design
SEO services
Digital products such as reel bundles, templates, or downloadable assets

Refund eligibility depends on the type of service or product purchased and the stage of delivery.

2. Advance Payment Refund (Before Work Begins)

Fyrnet typically requires an advance payment before beginning any service project.

The client will receive a 100% refund of the advance payment.
Payment gateway processing fees may be deducted.
Any applicable taxes or transaction charges may also be deducted.

Payment gateway processing fees may be deducted.

3. Refunds After Work Has Started

Once work on a project has started, refunds may be considered only under certain conditions.

Refund eligibility will be evaluated based on:

The amount of work already completed
Project progress
Resources already invested in the project
Time spent on development or design

In such cases, partial refunds may be granted on a case-by-case basis, at the sole discretion of Fyrnet.

4. No Refund After First Review

Once the first design draft, review, or milestone deliverable has been presented to the client, the project is considered to have progressed significantly.

Therefore:

No refunds will be provided after the first review or draft has been delivered.

This policy protects the time, effort, and resources invested in creating the initial project deliverables.

5. No Refund After 70% Project Completion

If a project has reached approximately 70% completion or more, all payments made become non-refundable.

At this stage, substantial work, development, and project resources have already been invested.

6. Non-Refundable Services

Certain services and expenses are strictly non-refundable, including but not limited to:

Completed design or development work
SEO services already delivered or implemented
Custom development work
Domain name purchases
Hosting services
Third-party service fees
Any work already approved by the client

These services involve time, expertise, and third-party costs that cannot be reversed once delivered.

7. Digital Products (Reel Bundles, Templates, Downloads)

Fyrnet may sell digital products such as reel bundles, templates, or downloadable assets.

Because these products are non-tangible and instantly accessible, they are considered non-refundable.

Once a digital product has been purchased and delivered, refunds will not be provided.

Customers are encouraged to carefully review the product description, features, and details before making a purchase.

8. Exceptional Refund Situations for Digital Products

Although digital products are generally non-refundable, refunds may be considered under special circumstances, such as:

The product was not delivered successfully
The customer did not receive access to the purchased product
A technical error prevented product delivery

If Fyrnet is unable to provide the purchased product or resolve the issue, a refund may be issued.

Approved refunds will be credited to the customer's bank account or original payment method within 7-8 working days.

9. Payment Gateway and Transaction Fees

Refunds issued by Fyrnet do not include payment gateway processing fees or transaction charges.

These fees are charged by third-party payment processors and are non-recoverable once a payment has been processed.

10. Project Abandonment or Client Delays

Clients are expected to provide necessary materials, feedback, and communication during the project.

If a client:

Stops responding
Fails to provide required content or approvals
Delays the project for an extended period

Fyrnet may place the project on hold.

If there is no communication or progress for 30 days, the project may be considered abandoned.

In such cases:

The project may be closed.
Payments made will become non-refundable.

11. Refund Processing Time

If a refund request is approved, it will be processed within 5 to 7 business days.

The time required for the funds to appear in the client's account may vary depending on the payment provider or bank processing times.

12. Refund Method

All approved refunds will be issued using the original payment method used during the purchase.

For example:

Payment made via payment gateway → refund issued through the same gateway
Payment made through bank transfer → refund issued to the same account where possible

13. Chargebacks and Payment Disputes

If a client initiates a chargeback or payment dispute with their bank or payment provider without first contacting Fyrnet, we reserve the right to respond accordingly.

Fyrnet may provide:

Project documentation
Communication records
Proof of work delivered
Payment confirmations

Submitting false disputes may result in service suspension or account restrictions.

14. How to Request a Refund

To request a refund, clients must submit a request through one of the following methods:

Contact Page: https://fyrnet.com/contact

The request should include:

Client name
Order or project details
Payment information
Reason for requesting the refund

Fyrnet will review the request and respond within a reasonable timeframe.

15. Policy Updates

Fyrnet reserves the right to modify or update this Refund Policy at any time.

Changes will be posted on this page and the effective date will be updated accordingly.

Users are encouraged to review this policy periodically.

16. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

Fyrnet

Website: https://fyrnet.com
Contact Page: https://fyrnet.com/contact